All
material featured on this website is owned by or licensed to Dortech™ and is on
the website for your own private use and may not be copied or used for any
public or commercial use. Use of this website and any products purchased is
subject to the following Terms and Conditions.
Please ensure that you read the following terms and conditions prior to
placing your order with us.
Order of contents:
1.
Interpretation
2. Your
contract with us
3.
Description and price of the goods
4.
Payment
5.
Delivery
6.
Condensation
7.
Liability
8.
Returns Policy
9.
Changes to your order
10.
Warranty
11. Data
protection
12.
Applicable law
13.
Events beyond our control
14.
Invalidity
15.
Entire agreement
16. Third
Party Rights
17.
Notice and contact details
1.
Interpretation
In these terms and conditions:-
“We” and “us” means Dortech Direct Ltd
“You” means the person ordering the goods subject to these terms and conditions
2. Your contract with us
i) These terms and conditions apply to all goods supplied by us to you.
ii) All orders are subject to acceptance by us and no contract exists between
you and us for the sale of any goods until we have received and accepted your
order and full payment and we have provided you with confirmation in writing or
by email to the address or email address you have given. When we have issued
our confirmation of your order to the address or email address you have
supplied to us a binding legal contract exists between us.
iii) We reserve the right to change these terms of sale without notice to you
in relation to future sales.
3. Description and price of the goods
i) All goods are fully described on our web site and/or in our specific
quotation which will also confirm our current price including VAT. If you
require further information please contact us prior to ordering.
ii) Your order will be manufactured to your agreed specification and sizes.
iii) We will endeavour to ensure that our web site and any specific quotation
details the correct prices at all times. In the unlikely event of a pricing
error we reserve the right to notify you as soon as possible and offer you the
option to continue with your order at the correct price or alternatively, you
may cancel your order and a full refund will be provided for the part of the
order which was incorrectly priced. If a refund is required, the refund will be
made within 30 days in the original form received.
4. Payment
i) Payment will be made using secure credit/debit card facilities provided
online via Protx. All orders are processed on receipt of cleared funds only.
ii) The
company will remain the sole and absolute owner of all equipment supplied under
this contract until payment in full has been made, Until receipt by the company
of such payment the customer will hold the equipment for the company as bailee
and will not move any such equipment from the place in which it has been
installed. When payment of the contract price is overdue the customer
suffers distress or execution to be levied against their effects, makes
arrangements or composition with their creditors or has a receiving order in
bankruptcy made against then the company shall be entitled to recover equipment
from the customer. The company may for the purpose of recovery of its equipment
enter the premises where it is installed and may remove the same.
5. Delivery
i) Our delivery service is for UK Mainland customers only.
ii) All
delivery dates quoted are intended as an approximate guide only and time is not
the essence of this contract.
iii) We will endeavour to deliver your order on the agreed delivery date and
will notify you of any delay expected. If your order is not delivered as
arranged, we cannot be responsible for any loss or damage suffered by you
through any reasonable or unavoidable delay in delivery.
iv) The delivery will be made to the nearest suitable point for access by the
delivery vehicle which will normally be a 7.5 ton box vehicle or larger. If the
delivery address is not accessible by our vehicle it is your responsibility to
accept the delivery at the nearest available point and to provide onward
transport to your premises.
v) You must supply sufficient labour to offload your order and sign the
delivery note. If we are unable to deliver your order because no-one is present
to receive the delivery we will make arrangements for re-delivery at additional
cost. If for any reason we are unable to offload your goods on the agreed
delivery date, we reserve the right to charge £150 + vat for their return and
offloading at the factory, reloading and redelivery.
vi) We will normally deliver your order in one complete delivery but reserve
the right to make deliveries in instalments.
vii) Responsibility for loss or damage of the goods will pass to you once your
order has been delivered and we cannot be responsible for loss or damage once
you have received your order.
viii) Where you have requested delivery to a third party for onward shipment
responsibility for loss or damage of the goods will pass to you once your order
has been delivered to this third party.
6.
Condensation
The
Company cannot guarantee that condensation, if any, can be eliminated or
reduced by installation of its products nor accept liability for condensation
which is a natural phenomenum caused by degrees of humidity, temperature and
ventilation.
7.
Liability
i) If any goods are received damaged or defective or your order has been
delivered incorrectly you must notify us in detail in writing within 3 days of
receipt.
ii) It is your responsibility to inspect the goods to ensure they are not
damaged or defective before installation and any faulty goods should not be
installed.
iii) Any goods that have been installed cannot be returned.
iv) If you notify a problem to us under this clause, we will, at our option:
(a) make good any shortage or non-delivery
(b) replace or repair any goods that are damaged or defective
(c) refund to you the amount paid by you for the parts in question
v) We cannot be liable to you for any direct, indirect or consequential loss,
damage or expenses however arising out of any problem you notify to us under
this condition, and we shall have no liability to pay any money to you by way
of compensation other than to refund to you the amount paid by you for the
specific parts in question under clause iv) above.
vi) Our products are supplied for self-installation and it is your
responsibility to ensure that they are installed correctly. Whilst we will
provide you with standard information (if you request it) to assist you in
installation we cannot be liable to you for any loss or damage arising from
information we have provided regarding installation.
vii) You can request a site visit by one of our engineers. An appointment will
be confirmed on receipt of payment of £125.00 + VAT. If the problem is found to
be due to a fault in manufacture, this fee will be refunded in full. However,
no refund will be due where the problem has been caused by faulty installation
of the product or incorrect information provided to us by you when your order
was placed.
viii) Check your delivery: We accept no liability for broken or damaged glass
sealed units that have not been recorded as such on the delivery note at the
point of delivery.
ix) Despite what we say above, nothing in these terms and conditions is
intended to limit any statutory rights you may have as a consumer that cannot
be excluded by law nor to exclude or limit our liability to you for death or
personal injury resulting from our negligence .
8.
Returns Policy
i) All
windows and doors are manufactured custom-made specifically for your order and
therefore there is no right to cancel the contract with us. This is inline with
Consumer Protection (Distance Selling) Regulations 2000, Regulation 13.
Cancellation can only occur as specified in clause 3(iii) above.
ii) You
have the right to cancel accessories/stock items (but not windows and doors)
ordered from this website within seven working days from delivery and receive a
full refund for these items. To cancel items ordered you must notify us by
letter or email within seven days of delivery. You have a statutory duty
to take reasonable care of the goods while they are in your possession and we
will pursue our right of action against customers who breach this duty.
We ask that any items are returned with their original, unopened
packaging. If you request us to arrange for their collection, we will
deduct the cost of carriage from any refund due to you or we will charge you
for collection if the refund has already been made.
9.
Changes to your order
All windows and doors are made to order and production of the components for
your order will commence shortly after we have issued the confirmation of your
order to you. If you require changes to be made to your order after this time
we reserve the right to make additional charges for any components that have or
are in the process of being manufactured and cannot be used elsewhere.
10. Warranty
i) All windows and doors supplied by us are warranted as follows:
Aluminium profile finishes – 10 years
Locks and fittings – 1 year
Glass Sealed Units – 5 years
This warranty is not transferable and is provided on the basis that the goods
have been correctly installed and maintained.
This warranty does not affect any statutory rights you have as a consumer.
ii) Excluded from this warranty is any defect in the goods arising from fair
wear and tear, wilful damage, accident, negligence, faulty installation by you
or any third party, or any alteration or repair carried out without our
approval.
iii) Should any goods supplied by us to you develop a defect under warranty you
should notify us in writing within one week.
iv) Where we replace any item under warranty we reserve the right to arrange(at
our cost)for the return of the original item.
v) Replacement parts issued under this warranty will be provided free of charge
but installation or any other costs are excluded.
11. Data protection
i) We will take all reasonable precautions to keep the details of your order
and payment secure, but unless we are negligent, we will not be liable for
unauthorized access to information supplied by you.
ii) We agree to use the information you have provided about yourself for the
purpose of fulfilling your order. From time to time we may notify you of
products and offers that may be of interest to you. If you would prefer not to
be notified, please ensure you tick the appropriate box on the order entry
screen. You are entitled to request details of any information we may hold
about you. Our standard fee for providing this information is £10 + VAT. You
can correct any information about you, or ask for information about you to be
deleted, by giving written notice to us at the address or email address shown
below.
iii) All credit and debit card payments are processed through secure Protx
payment facilities. When full payment for your order has been received your
card details will be securely disposed of.
iv) We will not sell or give your details to any third parties for marketing
purposes.
12. Applicable law
These terms of sale and the supply of the goods will be subject to English law,
and the English courts will have jurisdiction in respect of any dispute arising
from the contract.
13. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have
ordered or any delay in doing so or for any damage or defect to goods delivered
that is caused by any event or circumstance beyond our reasonable control
including, without limitation, strikes, lock-outs and other industrial
disputes, breakdown of systems or network access, flood, fire, explosion or
accident.
14. Invalidity
If any part of these terms and conditions is unenforceable (including any
provision in which we exclude or limit our liability to you) the enforceability
of any other part of these conditions will not be affected.
15. Entire agreement
These terms and conditions, together with the confirmation of order, our web
site prices (at the time of sale), specifications, delivery details and contact
details set out the whole of the agreement relating to the supply of the goods
to you by us. Nothing said by any person on our behalf should be understood as
a variation of these terms and conditions or as an authorized representation
about the nature or quality of any goods offered for sale by us. Save for fraud
or fraudulent misrepresentation, we shall have no liability for any such
representation being untrue or misleading.
16. Third Party Rights
Except for our directors, employees or representatives, a person who is not a
party to this agreement has no right under the Contracts (Rights of Third
Parties) Act 1999 to enforce any term of this agreement but this does not
affect any right or remedy of a third party that exists or is available apart from
that Act.
17. Notice and contact details
To notify us in writing or by Email under these terms and conditions:-
Our address is:
Dortech
Architectural Systems Ltd
Unit 3, Fieldhouse Buisness Park
Old Fieldhouse Lane
Huddersfield
HD2 1FA
Telephone: 01484 451177
Fax: 01484 456474
Our Email address is: enquiries@DortechDirect.co.uk
* Where you have provided us with an Email address we may use it to send you
any notification. | 
