Terms & Conditions

All material featured on this website is owned by or licensed to Dortech™ and is on the website for your own private use and may not be copied or used for any public or commercial use. Use of this website and any products purchased is subject to the following Terms and Conditions.

Please ensure that you read the following terms and conditions prior to placing your order with us. 

1. Interpretation

In these terms and conditions:- 

“We” and “us” means Dortech Direct Ltd

“You” means the person ordering the goods subject to these terms and conditions 

2. Your contract with us

i) These terms and conditions apply to all goods supplied by us to you. 

ii) All orders are subject to acceptance by us and no contract exists between you and us for the sale of any goods until we have received and accepted your order and full payment and we have provided you with confirmation in writing or by email to the address or email address you have given. When we have issued our confirmation of your order to the address or email address you have supplied to us a binding legal contract exists between us. 

iii) We reserve the right to change these terms of sale without notice to you in relation to future sales. 

3. Description and price of the goods

i) All goods are fully described on our web site and/or in our specific quotation which will also confirm our current price including VAT. If you require further information please contact us prior to ordering. 

ii) In respect to bespoke products, such as brackets and fixing straps, your order will be manufactured to your agreed specification and sizes. 

iii) We will endeavour to ensure that our web site and any specific quotation details the correct prices at all times. In the unlikely event of a pricing error we reserve the right to notify you as soon as possible and offer you the option to continue with your order at the correct price or alternatively, you may cancel your order and a full refund will be provided for the part of the order which was incorrectly priced. If a refund is required, the refund will be made within 14 days in the original form received.

iv) *Free delivery on all orders over £75 inc VAT. In order to qualify for a free of charge delivery, the order must meet the following conditions:

    a) The product must be available on www.dortechdirect.co.uk.
    b) Goods must be sent using our standard delivery; products that require legal documents do not qualify for a free delivery.
    c) Quotations may not qualify for free delivery.

4. Price Promise

i) Dortech Directs price promise is only available on selected products.

ii) At the point of purchase (not after) should the customer be able to find the same/exact product cheaper elsewhere, we will adjust our price. The following criteria must be met: 

    a) UK supplier.
    b) Price must clearly indicate whether inclusive of VAT.
    c) Price must not be a 'bulk discount', group purchase or other form of offer.
    d) Prices must represent a total and include any shipping costs.

iii) To obtain our price promise, you must contact Dortech Direct by email: Direct@Dortech.co.uk, the customer must provide evidence of all the price promise criteria.

5. Payment

i) Payment will be made using secure credit/debit card facilities provided online via SagePay. All orders are processed on receipt of cleared funds only.

ii) The company will remain the sole and absolute owner of all equipment supplied under this contract until payment in full has been made, Until receipt by the company of such payment the customer will hold the equipment for the company as bailee and will not move any such equipment from the place in which it has been installed. When payment of the contract price is overdue the customer  suffers distress or execution to be levied against their effects, makes arrangements or composition with their creditors or has a receiving order in bankruptcy made against then the company shall be entitled to recover equipment from the customer. The company may for the purpose of recovery of its equipment enter the premises where it is installed and may remove the same.

6. Delivery

i) Our delivery service is for specified United Kingdom only. 

ii) We will try to meet all delivery dates, but we are not legally liable for any delay in delivering or any losses caused by a delay.  

iii) If your order is not delivered as arranged, we cannot be responsible for any loss or damage suffered by you.

iv) We will endeavour to deliver your order on the agreed delivery date and will notify you of any delay expected.  

v) We will normally deliver your order in one complete delivery but reserve the right to make deliveries in installments. 

vi) In the event that a customer stipulates a building site address for delivery and the goods are received and signed for, Dortech will not be held liable of any loss or damage of materials in that order. The goods are deemed as received at the point at which they have been signed for, irrespective of whether that is by an employee/agent of the customer. We would therefore recommend that the billing address is used for delivery to prevent any such occurrences.

vii)  Responsibility for loss or damage of the goods will pass to you once your order has been delivered and we cannot be responsible for loss or damage once your has been delivered to the correct address. 

viii) Where you have requested delivery to a third party for onward shipment responsibility for loss or damage of the goods will pass to you once your order has been delivered to this third party.

ix) We will deliver and collect goods in normal working hours unless we have agreed otherwise. If this is inconvenient and you ask us to deliver or collect goods at a different time there will be a charge.

x) Deliveries will be despatched to the delivery address you stipulate on your order in the website ONLY.

xi) It is the customers responsibility to ensure that delivery address details are entered correctly. We cannot be held liable for any loss resulting from incorrectly entered delivery details. 

7. Faults

i) We are not liable for fair wear and tear. If you think that the goods are faulty you should tell us and wait for an instruction to return the goods to an address we tell you. If we accept that there is a fault we will either repair or replace the faulty part or parts or refund the original price of the goods.

ii) We are not liable for, will not refund and cannot accept any responsibility for any of the following:

    a) any goods which have been repaired, defaced or altered by somebody who isn’t employed by Dortech Direct.
    b) goods which have been mixed with other goods or used to create other products.
    c) any goods which, in our opinion, have been subject to any accident or to damage or which have been improperly stored, maintained or used. 
    d) any direct loss or damage except the liabilities we have already mentioned.                                          
    e) any indirect, consequential or incidental loss or damage of any kind (including loss of profits, revenue or contracts) 
        or for any damage to or destruction of any property.
    f)  injury to, or the death of, any person unless that injury or death is caused by our carelessness or that of
        our employees.
    g) The Company cannot guarantee that condensation, if any, can be eliminated or reduced by installation of its
        products nor accept liability for condensation which is a natural phenomenum caused by degrees of humidity,
        temperature and ventilation.
    h) In some instances we may request that you return faulty products directly to the respective supplier/s.
     i) Is not in a re-sellable condition.

8. Returns Policy

i) You have the right to cancel stocked items ordered from this website within 14 days from delivery and receive a refund. However:

    a) You cannot return any goods unless you have our permission, and only with an approved Returns Material Authority number.
    b) Refunds will not be processed until goods have been received back in stock.
    c) Made to order goods cannot be cancelled under any circumstances once the order has been accepted.

ii) To cancel items ordered you must notify us by letter or email within 14 days of delivery.  You have a statutory duty to take reasonable care of the goods while they are in your possession and we will pursue our right of action against customers who breach this duty. We ask that any items are returned unused, with their original and unopened packaging.  

iii) We will assume you have accepted the goods 14 days after they have been delivered unless you tell us about any complaints within that period. If you, your agents, employees or licensees have opened, used or defaced the goods, we will count this as accepting the goods.

iv) We are able to arrange a collection service upon request. Any additional costs incurred for this service will be deducted from any refund due to you.

9. Returns Policy: Bespoke Products

i) Bespoke products, such as fixing straps and brackets are made to order and production of the components for your order will commence shortly after we have issued the confirmation of your order to you. If you require changes to be made to your order after this time we reserve the right to make additional charges for any components that have or are in the process of being manufactured and cannot be used elsewhere. 

ii) Should you cancel a bespoke metalwork order, cancellation fees will apply depending on the stage your order has got to. These charges will typically be in the region of 20% at the start of the process to the full value of the order i.e. If the order has been fully progressed and/or dispatched the cost will be non-refundable.

10. Loyalty Reward

i) As part of our loyalty reward scheme we offer a 1.5% credit from your previous order value (excluding VAT and carriage costs).

ii) To qualify for our loyalty reward, the following criteria must be met:

   a) Purchases must be made via www.dortechdirect.co.uk.
   b) Receipt of payment must have been received after 14/08/2014.

iii) Credit will expire after 90 days from receipt of payment.

iv) Loyalty rewards cannot be received or used in with quotations but may be used in conjunction with other discounts and offers available via Dortech Direct.

11. Data protection

i) We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we will not be liable for unauthorized access to information supplied by you. 

ii) We agree to use the information you have provided about yourself for the purpose of fulfilling your order. From time to time we may notify you of products and offers that may be of interest to you. If you would prefer not to be notified, please ensure you tick the appropriate box on the order entry screen. You are entitled to request details of any information we may hold about you. Our standard fee for providing this information is £10 + VAT. You can correct any information about you, or ask for information about you to be deleted, by giving written notice to us at the address or email address shown below. 

iii) All credit and debit card payments are processed through secure SagePay payment facilities. When full payment for your order has been received your card details will be securely disposed of.

iv) We will not sell or give your details to any third parties for marketing purposes. 

12. Applicable law

These terms of sale and the supply of the goods will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract. 

13. Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident. 

14. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude or limit our liability to you) the enforceability of any other part of these conditions will not be affected. 

15. Entire agreement

These terms and conditions, together with the confirmation of order, our web site prices (at the time of sale), specifications, delivery details and contact details set out the whole of the agreement relating to the supply of the goods to you by us. Nothing said by any person on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading. 

16. Third Party Rights

Except for our directors, employees or representatives, a person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act. 

17. Notice and contact details

To notify us in writing or by Email under these terms and conditions:- 

Our Head Office address is:

Dortech Architectural Systems Ltd

Unit 3, Fieldhouse Buisness Park
Old Fieldhouse Lane

Telephone: 01484 411 365
Email: direct@dortech.co.uk

* Where you have provided us with an Email address we may use it to send you any notification.

18. Dortech Email

Dortech Direct email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender at the above address. 

Any advice contained in this e-mail or any accompanying file attached hereto is for information purposes only. Dortech Direct does not accept any responsibility for differences between the original and the transmission copy or any amendments made thereafter. 

Attachment files have been checked for viruses with the latest version of Norton Antivirus. Dortech Direct accepts no liability for any damage that could occur at any time through their use and it is the responsibility for the recipient to check for viruses prior to opening the attachment. 
Dortech Direct reserves the right to monitor and record e-mail messages sent to and from this address for compliance purposes and to protect our business. Further communication will signify your consent to this.