Delivery

All deliveries are subject to stock and availability.

UK Mainland

**Express Delivery Cut Off – subject to cleared payments and passing of payment security checks by 12pm.

All UK Mainland orders qualify for FREE when you spend £75 ex vat or more*. *Please note certain items do not qualify for free delivery.

Consignments will be delivered using DPD, Evri, and Shipley, or direct from the supplier if stock is not readily available within our warehouse.

Certain items do not qualify for free delivery - this will be automatically applied at the checkout

Large heavy items may be subject to pallet charges - you will be notified by our customer care team.

Outside UK Mainland (Including Ireland)

*Please note the following postcodes are classed as Non-Mainland UK or Remote / Rural delivery: AB, IV, KW, PA, PH, HS, KA, ZE, PO30-PO41, IM, JE, GY, BT, TR21-TR25.

The following locations incur a carriage charge starting at £20.83 EX VAT

Europe

It is advised you arrange your own courier collection from our warehouse. If you require assistance Dortech Direct can schedule a delivery for you. Prices are dependent on box quantity and order weight. Please call our sales team for a quotation on 0330 1281212.

United States

Pricing Information
All product prices are available on quotation only. To receive a customized quote, please contact us directly with your product requirements. We will respond promptly with pricing, availability, and shipping details tailored to your request.

Shipping Information
We are pleased to offer shipping to most locations within the United States, excluding Hawaii and Alaska at this time.

• Eligible Shipping Areas: Continental United States only (Excludes Hawaii and Alaska)
• Delivery Timeframe: Estimated delivery is 10–14 working days from the date of dispatch
• Shipping Confirmation: A confirmation email with tracking details will be sent once your order is shipped<

Please note: Delivery times are estimates and may be affected by external factors such as customs processing or carrier delays.

Other Information

Please Note

• All available delivery options will be displayed at checkout/basket pages
• Working days do not include Weekends or Bank holidays
• For all enquiries ring 0330 1281212 / [email protected]

BACS & Purchase Orders

• The delivery times & dates are only valid from receipt of funds or valid PO number

Damages

By ordering with Dortech Direct you agree to inspect goods upon delivery. Damaged goods should be rejected. If you notice damage after the goods are delivered, you must report this to us within 48 hours of delivery. Dortech Direct does not accept damage liability for issues reported over 2 working days from the point of delivery.

You can report damage by sending your order details and images of any issues to [email protected]

Delivery & Returns for Trade

We will deliver into branch or direct to any customer office/site address.

RETURN POLICY

Last updated October 22, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and the return form , then mail your return to the following address:

Attn: Returns
Dortech Direct Ltd
Unit 14, Fieldhouse Park, Old Fieldhouse Lane
Huddersfield, West Yorkshire HD2 1FA
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

EXCEPTIONS

The following items cannot be returned:

• Clearance

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please note that all returns submitted by business customers are subject to a 40% restocking fee. This fee is applied to cover the costs associated with handling, inspection, repackaging, and administrative processing.

In addition, business order cancellations may be subject to a cancellation fee of up to 40%, depending on the status of the order at the time the cancellation request is received (for example, if the order has already been processed, ordered from a supplier, or dispatched).

These charges are applied at our discretion and may vary depending on the condition of the goods and whether the item can be resold.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

0330 1281212
[email protected]