Delivery & Returns

Delivery Information - What does your delivery option mean?

All our UK Mainland orders are dispatched on a Next Day Delivery via our courier service and you can qualify for FREE delivery when you spend over £75.00 ex VAT with us

Please note that orders placed on a Friday after 11AM for next day delivery will be dispatched on the following Monday for delivery on Tuesday.

Orders placed prior to a Bank Holiday will be delivered two days after the Bank Holiday.

Consignments will be delivered using FedEx

Saturday Deliveries

Please note Saturday deliveries do not include orders that are made on Saturdays. Saturday orders should be made prior to Friday before 11am

Delivery OptionsPriceTiming
Next Day Delivery £12.99 Monday - Friday, excluding public holidays. Order before 11AM to guarantee delivery the next working day.
Next Day Delivery (Before 12) £19.99 Monday - Friday, excluding public holidays. Order before 11AM to guarantee delivery the next working day. Items will be delivered between 8AM and 12PM.
Saturday Delivery (Before 12) £25.00 Saturday between 8AM and 12PM
2-5 Working Day Delivery  £6.00 Monday - Friday, excluding public holidays. 
FREE Delivery over £75.00 (2-5 Working Days) £0.00 Monday - Friday, excluding public holidays.

Please Note

  • All available delivery options will be displayed at checkout / basket pages
  • Working days do not include Weekends or Bank holidays
  • For all enquiries ring 01484 411357 /

BACS & Purchase Orders

  • The delivery times & dates are only valid from receipt of funds or valid PO number


If you need to return a product within 30 days, we are happy to refund the product provided it is returned, as sold, with all the original packaging, tags, labels and accessories.

Prior to returning any goods for any reason, please contact us on 01484 411357 to inform us, of the reason for the return and to obtain a Returns Authorisation Name/Number.

Return goods should be sent to "The Returns Department, Dortech Direct, Unit 3 Fieldhouse Park, Old Fieldhouse Lane, Huddersfield, HD2 1FA" clearly quoting one of the following -  Account Number, Order Number or Return Authorisation Name/Number.

Any goods returned within 30 days as 'unwanted' or 'incorrectly ordered' will only be accepted at the discretion of the company with their original packaging


All refunds will be issued to the payment method used on your original order. Please allow up to 10 working days for the payment to process once the refund has been received.


Is there a re-stocking fee?

Unfortunately from time to time we may need to charge a re-stocking fee. This is a charge passed on to us by our suppliers. While every effort will be made to avoid this this charge in some cases it is un-avoidable.

I've sent my package, how long will the refund take?

We aim to make the returns process as quick as possible, but please allow up to 10 working days for your refund to be processed. If you haven't received any information after this time, please get in touch with one of our team.